The Janasunani Portal is an official grievance redressal platform launched by the Government of Odisha to ensure transparency, accountability, and quick resolution of citizens’ complaints. It provides a direct communication bridge between the public and various government departments — meaning you can raise an issue without going through multiple layers of bureaucracy.
Whether you are facing issues related to public services, government schemes, or administrative negligence, this portal allows you to submit your grievance online and track its status in real-time.
Key Features of the Janasunani Portal
24×7 Online Access – File complaints anytime from anywhere.
Multi-Department Coverage – Reach different government offices through one platform.
Real-Time Tracking – Check the progress of your complaint status.
Transparency – Every grievance is recorded with a unique ID for accountability.
Time-Bound Resolution – Departments are required to respond within a fixed period.
Who Can Use Janasunani Portal?
Any resident of Odisha can use the portal to:
Report corruption, negligence, or misuse of public resources.
Raise issues about government services like electricity, water, health, and roads.
File grievances about welfare schemes (like ration cards, pensions, etc.).
Suggest improvements for public service delivery.
How to Register a Complaint on Janasunani Portal
Follow these simple steps to submit your grievance directly to the Odisha Government:
Step 1: Visit the Official Website
Go to the official Janasunani Portal: https://janasunani.odisha.gov.in
Step 2: Click on “Register Grievance”
On the homepage, you will see the option “Register Grievance”.
Click it to start the complaint submission process.
Step 3: Login or Register
If you are a first-time user, click on “New User Registration” and fill in
If you are already registered, simply log in using your mobile number and password.
Step 4: Fill in the Complaint Form
Provide the following details:
Category of grievance (department, service, or issue type)
Subject of complaint
Detailed description of the problem
Supporting documents/images (if any)
Step 5: Submit and Get Complaint ID
Once you submit, you will receive a Complaint Reference Number.
Use this ID to track your grievance status from the “Track Grievance” option on the portal.